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STANDARD TERMS AND CONDITIONS OF SALE



ENGZ — Terms & Conditions

Last Updated: 10/12/2025

Welcome to ENGZ. By accessing or using our website or purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. Company Information

ENGZ is a stationery and productivity brand operating from Egypt.

 

2. Use of Website

  • You must be at least 13 years old to use this website.

  • You agree not to misuse the website, attempt unauthorized access, or interfere with security features.

  • All content, designs, and products displayed on the website are the property of ENGZ and protected by copyright laws. You may not copy, distribute, or reproduce them without permission.

3. Product Information

  • We make every effort to accurately display colors, designs, and product descriptions. Minor variations may occur depending on screen settings and printing processes.

  • ENGZ reserves the right to discontinue products or update designs at any time.

4. Orders & Availability

  • All orders are subject to acceptance and availability.

  • We reserve the right to cancel or refuse any order if fraud or misuse is suspected.

5. Prices & Payment

  • Prices are listed in EGP unless otherwise stated.

  • ENGZ reserves the right to update prices at any time without prior notice.

  • Payments must be completed using the methods displayed at checkout.

6. Intellectual Property

All designs, planners, artwork, branding elements, and website content belong exclusively to ENGZ. Unauthorized use is prohibited.

7. Limitation of Liability

ENGZ is not liable for:

  • Delays caused by shipping partners

  • Misuse of products

  • Damages resulting from unapproved modifications to the content or products

8. Governing Law

These Terms are governed by the laws of Egypt.

 ENGZ — Privacy Policy

Last Updated: 10/12/2025

We value your privacy. This policy explains how ENGZ collects, uses, and protects your personal data.

1. Information We Collect

We may collect:

  • Name, email, phone number

  • Shipping and billing addresses

  • Payment details (processed through secure third parties)

  • Website usage data (analytics, cookies)

2. How We Use Your Information

We use your data to:

  • Process orders and payments

  • Communicate order updates

  • Improve website performance

  • Respond to customer inquiries

  • Send promotional content (only with consent)

3. Data Protection

  • Your data is stored securely.

  • ENGZ does not sell, rent, or trade your personal information.

  • Payment information is encrypted and processed via secure third-party gateways.

4. Cookies & Tracking

We use cookies to enhance user experience, track analytics, and improve site functionality. You may disable cookies from your browser settings.

5. Third-Party Services

We may use third-party tools for:

  • Payment processing

  • Analytics

  • Shipping

    These parties follow their own privacy protocols.

6. Your Rights

You may:

  • Request to delete your data

  • Request a copy of stored data

  • Unsubscribe from marketing messages at any time

 ENGZ — Shipping Policy

Last Updated: 10/12/2025

1. Processing Time

Orders are processed within 1–3 business days.

During peak seasons, processing may take longer.

2. Shipping Methods

Available shipping options are displayed at checkout. ENGZ may use multiple delivery partners depending on your location.

3. Shipping Costs

Costs are calculated at checkout based on location and package weight.

4. Delays

ENGZ is not responsible for shipping delays caused by:

  • Courier issues

  • Incorrect addresses

  • Weather or customs delays

5. Order Tracking

Most orders include tracking. Tracking details will be sent via email or SMS.

 ENGZ — Return & Refund Policy

Last Updated: 10/12/2025

1. Eligibility

Because our products are stationery items, returns are accepted only if:

  • The product arrived damaged

  • The product has a manufacturing defect

  • You received the wrong item

ENGZ does not accept returns for:

  • Used items

  • Opened products

  • Items damaged after delivery

  • Change of mind after order is shipped

2. Reporting an Issue

If you have a problem, contact us within 48 hours of receiving the order.

Provide:

  • Order number

  • Photos of the issue

  • Description of the problem

3. Refunds

Eligible refunds may be issued as:

  • Bank transfer

  • Store credit

  • Replacement product

Refund processing time: 5–10 business days.

 ENGZ — Payment Policy

1. Accepted Payment Methods

  • Cash on Delivery (if available)

  • Credit/Debit Cards

  • Mobile Wallets

  • Online Payment Gateways

2. Failed Payments

Orders will not be processed until payment is confirmed.

3. Security

All payments are encrypted and processed securely. ENGZ does not store your card information.

 ENGZ — Disclaimer

  • ENGZ planners and stationery tools are meant to support productivity but do not guarantee specific outcomes.

  • All advice provided in our products or content is for general guidance only.

  • ENGZ is not responsible for misuse of information or products.